Strawesome
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Customer guarantee
LifetimeWarranty
At Strawesome we're confident in the durability of our straws and stand behind them with a lifetime guarantee. If, under normal usage, you accidentally break one of our straws we will replace it for you, no questions asked.
Shipping & returns
How soon will my order ship?
We ship United States Postal Service First-Class or Priority Mail with Delivery Confirmation (USA orders only) so you can track your order. Most orders arrive in 1-3 days if shipped within the United States. We will notify you if your order is delayed.
Gifts
Can I ship my order elsewhere as a gift?
Yes! All orders contain a packing slip that does not show prices. It only shows who the order was billed to and shipped to. If you want us to include a message to the person receiving your gift, include that in the comments field when ordering.
Cost, Rates
How do you price your shipping and handling rates?
We price our rates to cover our costs (packaging and postal service rate with delivery confirmation) so you are getting the lowest rate we can offer. For orders over $100, we've decided to offer free shipping as a thank you for supporting our business.
What are your shipping rates for domestic orders in the USA?
- If order total is between $0.01 and $34.99, then shipping is $3.95.
- If order total is between $35.00 and $99.99, then shipping is $5.95.
- If order total is $100.00 or more, then shipping is FREE!
What are your shipping rates for Canada?
- If order total is between $0.01 and $34.99, then shipping is $4.95.
- If order total is between $35.00 and $99.99, then shipping is $6.95.
- If order total is $100.00 or more, then shipping is FREE!
What are your shipping rates for Mexico?
- If order total is between $0.01 and $34.99, then shipping is $4.95.
- If order total is between $35.00 and $99.99, then shipping is $6.95.
- If order total is $100.00 or more, then shipping is $9.95.
What are your shipping rates for anywhere else?
- If order total is between $0.01 and $49.99, then shipping is $5.95.
- If order total is between $50.00 and $99.99, then shipping is $9.95.
- If order total is $100.00 or more, then shipping is $11.95.
Hows does the replacement process work?
We have a simple form on our website that we ask customers to fill out. After we receive your information we will send you a custom link for your replacement. There is no need for you to return your broken straw to us as most can not be repaired. So let's save resources, ok!? All we ask is that the customer cover shipping and handling ($3) and we'll handle the beautiful new straw you'll receive!
I'm not satisfied with my glass straw. Can I return it?
For non-custom orders you can return your straw(s) within 30 days of your original purchase date for a refund. Contact us for instructions on returning your straw(s). We will refund your purchase minus shipping. If you prefer another color, we will be happy to do an exchange for the cost of shipping.
We do not give refunds for custom orders. For custom orders we are more than happy to exchange your product for another product in stock of equal or lesser value. Contact us for instructions on exchanging your straw(s).
I accidentally broke my straw, can I have it replaced?
We are sorry for your loss! Fortunately we have a lifetime guarantee against accidental breakage on your original purchase. Click here to request a replacement straw. We use the honor system, so if you purposely broke your straw, please refrain from requesting a replacement.